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Letter Service - Frequently Asked Questions - Payment/Credit

Back to Letter Service FAQs

How do I check for a credit balance in my Letter Service account?

Login to your online account and select your ACCOUNT page. Any remaining credit balance will be listed there. One of the requirements before we will process a transfer of your letters is to zero out your credit balance by submitting a Refund Request Form. This form is located on your account page.

How do I request a refund of my unused Letter Service balance?

To request a refund of any unused money, login to your Letter Service file and go to your ACCOUNT page. On this page, select the link for our Refund Request Form. Complete the Refund Request Form and submit it online.

How long does it take to receive a refund after submitting my Refund Request Form?

After your refund request is received, it takes 3 - 5 business days to be submitted to Business office.  For payments made by credit card within the last 60 days, credits will be applied to the original payment credit card and processed in 3 - 5 business days. All other credit card or check payments to account will require issuance of a University check which may take up to 4 - 6 weeks by mail.

How do I correct extra charges on my credit card?

If you had been charged multiple times when adding funds to your existing Letter Service account, you will need to provide us with a copy of your bank/credit card statement indicating the extra charges. Best to email a screenshot of these charges to Letter@berkeley.edu. Once we can verify these charges, a credit refund will be processed back to you.

Please remember to include your full name, email address and SID#/CCID# number with any correspondence.