Letter Service - Frequently Asked Questions - General

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What happens to my Letter Service account after I graduate or if my Alumni Advantage membership has expired?

After March 15, 2020, the Career Center will be phasing out its Letter of Recommendation Dossier Service. The service has experienced declining volume for a number of years, and outside vendors are now able to provide a comparable service at a significantly lower cost to students and alumni. For more information about how to maintain access to your letters on file after March 15, 2020, go to: https://career.berkeley.edu/Letter/ServiceRetire

 

We will continue to serve existing clients through the summer/fall application cycle, and distribution requests will be accepted through March 15, 2020 (Letter Service request fees still apply). If your Letter Service account is no longer active, you will have to pay our One-Time-Send fees to make distribution requests.

 

What is a One-Time-Send and why would I want to use it?

Alumni with an existing but inactive Letter Service account may continue to login and make requests. You will be charged the increased costs associated with our One-Time-Send service. One Time Send distribution requests will be accepted until March 15, 2020.

Does the Letter Service handle transcripts or Dean Recommendations?

The UC Berkeley Registrar's Office provides transcripts and Dean's appraisal letters or letters of good standing.

For transcripts, go to: https://registrar.berkeley.edu/academic-records/transcripts-diplomas

For Dean’s appraisal or letters of good standing, go to: https://registrar.berkeley.edu/forms, select "Request for Dean's Appraisal or Letter of Good Standing" and follow the instructions.

Contact the Registrar’s office directly if you have any questions.

How much does it cost to send out my letters?

Letter Service request fees are based on whether your Letter Service account is active or inactive. Please look at our Fees page for costs, type of delivery and processing times.

Can I still login, add new letters & make requests after I’ve graduated?

If you have graduated, you can use our Alumni Login to access your Letter Service account, If your Letter Service account is expired, you will have to pay our One-Time-Send fees to make distribution requests.

How long will my Letter Service file be retained?

The letters for graduate and professional school admission are retained for 5 years, and academic employment for 10 years after your file was intially established.

After March 15, 2020, the Career Center will be phasing out its Letter of Recommendation Service. If you want to retain access to your letters, we strongly recommend that you open an account with an established third party vendor, such as Interfolio or the Chronicle of Higher Education’s Vitae service (for faculty position applicants) and have your letters on file transferred. Otherwise, after the 5- or 10-year period, your letters on file will be purged from our system.

How do I deal with the Letter Service if I am outside the country?

Most services can be completed online through your Letter Service account. Online payments using a credit card are only accepted if the credit card billing address is in the US or Canada. If your credit card has a foreign billing address, you must then mail your payment by personal check, cashier's check or money order.

Another option is to have a friend or family member deal with the Letter Service on your behalf. You must provide them with your login information so they can handle transactions and make requests for you.

How do I login to my Letter Service if I am no longer a student or my CalNet is not working?

Anyone who has an existing, online Letter Service account can login using the Alumni Login.

To set or reset your password, select "Forgot Your Password" and follow the instructions.