Frequently Asked Questions - Appointments
To reschedule, log back into Handshake and cancel your original appointment. Students are able to cancel an appointment via Handshake up to one hour prior to their scheduled appointment. If you need to cancel less than one hour prior to your appointment, you must contact your counselor directly.
You may schedule an appointment on the same day if open appointments are available. During peak seasons, the general wait time for a 30 minute appointment may be up to three weeks, so we encourage you to plan ahead. However, you do have some options available for same-day direct services such as:
Yes, there are options to meet with a counselor via phone or video. When you log in to Handshake to sign up for the appointment, you will see the choices for appointment 'medium' for that particular date/time.
We encourage you to schedule your appointments at times when you can be here from the start, however, if you expect that you will be running late, please let your counselor know in advance by noting it in the Comment box when you schedule, or emailing them directly. If you only realize you will be running late after you’ve made the appointment, please call the Reception Desk (510) 642-1716 (M-F 9:00-5:00) and ask them to let your counselor know. Note: Appointments cannot be extended and will end at the originally scheduled time.
Yes! When you go to make your appointment and have filled in all your information, any available appointment time, along with the corresponding counselor, will be listed. If you are interested in seeing someone you have seen before, but don’t recall their name, you can see your appointment history in Handshake, after selecting appointments. Appointment history is noted under 'Past Appointments'. If the counselor’s name does not appear when you search, they currently do not have any available appointments and you will need to select another counselor, or try again at a later time.
There are no limits for the number of appointments you can make over the course of your time here at Cal. However, you may only have a single, ‘currently scheduled’ 30 minute appointment in the system at a time. You may still utilize any of our drop-in appointments even if you have a currently scheduled 30 minute appointment.