Frequently Asked Questions - Payment/Credit
To request a refund of any unused money, login to your Letter Service file and go to your ACCOUNT page. Near the top of this page, choose the link for our Refund Request Form. Complete the Refund Request Form and submit it online.
If you had been charged multiple times when adding funds to your existing Letter Service account, you will need to provide us with a copy of your bank/credit card statement indicating the extra charges. Best to email a screenshot of these charges to Letter@berkeley.edu. Once we can verify these charges, a credit refund will be processed back to you.
Please remember to include your full name, email address and SID/CCID number with any correspondence.
You can also hand deliver, mail, or fax a copy of your statement to:
Our online payment system can only accept credit cards from US and Canadian banks.
If you want to add funds to your existing Letter Service account and living overseas, we suggest that you use a family member or friend's US/Canadian credit card instead to make a payment through your online account.