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Letter Service Online

How to Make Requests

To submit requests, log in and click on Make Request. Complete the online Request Form:

Letters: Select the letters and matching forms you want sent by letter number.

Supplemental Info: In their application materials, institutions often request that identifying information such as AAMC ID# (med schools), birth date, etc. be attached to your letters. Enter that data here. Medical Students: Please read this important info regarding your AAMC#.

Temporary SSN: Last 4 digits of Social Security Number can be entered here.

Contact Person: Name of person to whom request should be directed, if any.

Institution: Name of school or program. This is a required field for all requests. Abbreviate if name does not fit.

Department Name. As stated in application materials.

UC Berkeley Mailcode: 4-digit code, usually zip code extension. Only necessary if you are mailing to a UCB department.

If you are making a Rush or Express request, please verify the mailing address and contact telephone number with your institution beforehand. Some institutions receive EXPRESS and FEDEX mail at addresses different from their postal service addresses. Please take a few minutes to call or email your institutions to verify. PO Box addresses are the ones you should definitely check.

Address: Supply complete address (street address, building name/number) to which your letters should be mailed, all capital letters, no punctuation marks.

City: Spell out name of city. No abbreviations please.

State: 2-letter USPS-approved abbreviation.

Zip: Supply 5-digit zip; zip+4 preferred.

Country: Select appropriate radio button; specify country name, if international.

Mail Method: Select preference. See Fees.

  • BASIC: Processing time is 3-5 business days. Domestic requests are sent by USPS First-Class. International requests are sent USPS Airmail.
  • EXPRESS: Processing time is 2 business days. Requests received by 10am any business day will begin processing that day. EXPRESS requests received after 10am will begin processing the next business day. Domestic requests are sent by FedEx Priority Overnight*. International requests are sent FedEx International Priority. Express processing is required for any electronic transmission.
  • RUSH: Processing time is same business day for requests received by 10am. Requests will be sent by FedEx Priority Overnight* or FedEx International Priority by 3pm of day requested. RUSH requests received after 10am will be processed the next business day - no exceptions.
    • * FedEx tracking numbers can be viewed from your request history. Tracking number will be posted online after your request has been mailed. You must to go the FedEx website to track those requests or call 1-800-463-3339.
    • * FedEx cannot deliver to PO boxes or PO zip codes. US Postal Service Express Mail (USPS) does deliver to PO boxes and will be used in place of FedEx. If your tracking number ends with "US" it was sent using USPS. You must go to the USPS website to track those requests or call 1-800-222-1811.
    * You can ask the school for an alternate address to use for Express Mail or Rush since the school is obligated to sign for the package.
Business days are 8am-5pm, Monday-Friday, with the exception of holidays/closures as posted. Requests received after 5pm on a business day or anytime on weekends or holidays will begin processing on the next business day.

Example: Request received Friday at 5:30pm will begin processing on Monday.

The Letter Service can send your letters electronically (fax or email) if your institution requests this. Please login to your file and make a request as follows:

  • Choose either RUSH or EXPRESS mailing services depending upon how quickly you want us to process your request. See processing times and fees.
  • Supply email address and fax number in the DEPT/CONTACT NAME field. Fill in the institution name and address fields for the request.
  • The Letter Service will electronically transmit letters by the most expedient and secure method. You will receive an email once the process is complete.

Institution Phone: It is required that you provide the institution's phone number if you are submitting an EXPRESS or RUSH request. This information is needed in case the package is refused by recipient or if the mailing address is incorrect. Go to your Institution website and search for their contact number if it is not provided in application materials.

Preview the form by clicking Preview at bottom of page. Proofread your request carefully before submitting.

Submit the request from Preview screen.

It is your responsibility to provide correct and complete institutional addresses. Once a request is submitted, you cannot change or cancel that request. After your request is mailed, you will be sent an email notification as a courtesy. If CalMail, the campus email system, is experiencing problems, you may not receive this email, or may receive duplicates. Always login and refer to your Request History to see the status of your requests.

If you have trouble submitting a request, please contact the Letter Service at (510) 642-1716 or by email.

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This page last updated 7/23/2008 (pn)