Frequently Asked Questions - Payment/Credit

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How do I correct extra charges on my credit card?

If you signed up for Alumni Advantage, opened or added funds to your existing Letter Service account, and have been charged multiple times, please provide us with a copy of your bank/credit card statement indicating the extra charges and we will process a credit.

Please remember to include your full name, email address and SID/CCID number with any correspondence.

You can hand deliver, mail, email, or fax a copy of the statement to:

Career Center 
2440 Bancroft Way #4350
Berkeley, CA 94720-4350
letter@berkeley.edu
Fax:(510) 642-4958

 

How do I request a refund of my unused Letter Service balance?

To request a refund of any unused money, login to your Letter Service file and go to your ACCOUNT page. Near the top of this page, choose the link for our Refund Request Form. Complete the Refund Request Form and submit it online.

How can I make a payment with a foreign credit card?

Our online payment system is only able to accept credit cards from US and Canadian banks.

To sign-up for Alumni Advantage or the Letter Service using an overseas credit card, fill out and print our Alternate Alumni Advantage Registration Form (MS Word) or the Alternate Letter Service Registration Form (MS Word). Bring it to the Career Center, and we can charge your credit card using our swipe terminal.

If you would like to add funds to your existing Letter Service account, call (510) 642-1716 or visit the Career Center, and we will charge your credit card using the swipe terminal.

My credit card statement shows a charge, but I do not appear to have an Alumni Advantage account.

You may not have completed the Alumni Advantage registration process, rather just the first payment step; this would have caused a pending charge to be temporarily placed onto your credit card.

If the pending hold becomes an actual charge and you do not wish to go through the online registration process a second time, simply fill out our Alternate Alumni Advantage Registration Form (MS Word). Either hand deliver, mail, email or fax your completed registration form and a copy your bank/credit card statement indicating your $150 charge to the Career Center:

Career Center
2440 Bancroft Way #4350
Berkeley, CA 94720-4350
letter@berkeley.edu
Fax (510) 642-4958

Please remember to include your full name, email and SID/CCID number with any correspondence.

My credit card payment did not go through. What should I do?

The majority of payment failures occur because the billing address entered did not match the information the bank has on file. You may wish to double-check with your bank .