Frequently Asked Questions - Payment/Credit

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How do I correct extra charges on my credit card?

If you signed up for Alumni Advantage, opened or added funds to your existing Letter Service account, and have been charged multiple times, please provide us with a copy of your bank/credit card statement indicating the extra charges and we will process a credit.

Please remember to include your full name, email address and SID/CCID number with any correspondence.

You can hand deliver, mail, email, or fax a copy of the statement to:

Career Center 
2440 Bancroft Way #4350
Berkeley, CA 94720-4350
letter@berkeley.edu
Fax:(510) 642-4958

 

How do I request a refund of my unused Letter Service balance?

To request a refund of any unused money, login to your Letter Service file and go to your ACCOUNT page. Near the top of this page, choose the link for our Refund Request Form. Complete the Refund Request Form and submit it online.

How can I make a payment with a foreign credit card?

Our online payment system can only accept credit cards from US and Canadian banks but does not accept other foreign credit cards.

If you want to register and pay for Alumni Advantage, the Letter Service or add funds to your existing Letter Service account, you will need to pay by personal check, cashier’s check or a money order, made out to “UC Regents/Career Center”.  Please download and complete the appropriate registration form found on this webpage: https://career.berkeley.edu/Letter/LetterSiteMap

You can drop off your registration form and/or payment at the Career Center or mail them to the address listed at the top of your registration form.

 

My credit card statement shows a charge, but I do not appear to have an Alumni Advantage account.

You may not have completed the Alumni Advantage registration process, rather just the first payment step; this would have caused a pending charge to be temporarily placed onto your credit card.

If the pending hold becomes an actual charge and you do not wish to go through the online registration process a second time, simply fill out our Alternate Alumni Advantage Registration Form. Dowload the form from this page:  https://career.berkeley.edu/Letter/LetterSiteMap.

Either hand deliver, mail, email or fax your completed registration form and a copy your bank/credit card statement indicating your $150 charge to the Career Center:

Career Center
2440 Bancroft Way #4350
Berkeley, CA 94720-4350
letter@berkeley.edu
Fax (510) 642-4958

Please remember to include your full name, email and SID/CCID number with any correspondence.

My credit card payment did not go through. What should I do?

The majority of payment failures occur because the billing address entered did not match the information the bank has on file. You may wish to double-check with your bank .