Frequently Asked Questions - Payment/Credit
If you signed up for Alumni Advantage, opened or added funds to your existing Letter Service account, and have been charged multiple times, please provide us with a copy of your bank/credit card statement indicating the extra charges and we will process a credit.
Please remember to include your full name, email address and SID/CCID number with any correspondence.
You can hand deliver, mail, email, or fax a copy of the statement to:
To request a refund of any unused money, login to your Letter Service file and go to your ACCOUNT page. Near the top of this page, choose the link for our Refund Request Form. Complete the Refund Request Form and submit it online.
Our online payment system is only able to accept credit cards from US and Canadian banks.
To sign-up for Alumni Advantage or the Letter Service using an overseas credit card, fill out and print our Alternate Alumni Advantage Registration Form (MS Word) or the Alternate Letter Service Registration Form (MS Word). Bring it to the Career Center, and we can charge your credit card using our swipe terminal.
If you would like to add funds to your existing Letter Service account, call (510) 642-1716 or visit the Career Center, and we will charge your credit card using the swipe terminal.
You may not have completed the Alumni Advantage registration process, rather just the first payment step; this would have caused a pending charge to be temporarily placed onto your credit card.
If the pending hold becomes an actual charge and you do not wish to go through the online registration process a second time, simply fill out our Alternate Alumni Advantage Registration Form (MS Word). Either hand deliver, mail, email or fax your completed registration form and a copy your bank/credit card statement indicating your $150 charge to the Career Center:
2440 Bancroft Way #4350
Berkeley, CA 94720-4350
Fax (510) 642-4958
Please remember to include your full name, email and SID/CCID number with any correspondence.