45-Minute Appointments - Frequently Asked Questions

To reschedule, first cancel your existing appointment by selecting "Upcoming Scheduled Appointments" on the Appointments Menu and then proceed to "Make an Appointment."

No, the system does not allow you to make a same-day 45-minute appointment. However, if you want to see someone quickly, you have two options:

1. Try to schedule a same day Mini-Appointment,
2. Take advantage of drop-in hours with our peer counselors typically held (M-Th 12:00-4:00 & F 1:30-4:00) (while classes are in session).

When you cancelled the appointment, it was made available to anyone logged in to the system. Select "Make an Appointment," re-enter your information, and if no one else has taken the slot, simply select it again.

Yes, you can. Simply make an appointment in the normal fashion except be sure to type "phone appointment" in the Comment box so the counselor knows to expect your call.

If you expect to be late, let your counselor know in advance by noting it in the Comment box. If you only realize the conflict after you've made the appointment, you can call the Front Desk (510) 642-1716 ext. 6 (M-F 9:00-5:00) and ask them to enter this information. Note: appointments extend 45 minutes from the scheduled start time and cannot be extended.

You have three options:

1. Try again tomorrow. New appointment slots are added 12:01am every business day.
2. You can try to schedule a same day Mini-Appointment. New Mini-Appointments are posted at the end of each business day.
3. You can take advantage of drop-in hours with our peer counselors typically held (M-Th 12:00-4:00 & F 1:30-4:00) (while classes are in session).

Yes. Select "Make an Appointment," fill in the required fields, and select "Continue." If the name of the counselor you saw before does not appear, select "View Previous Appointments" (near the bottom of the page) to see a list of your previous sessions. Select the name of the counselor, and you will see a list of her/his available slots. Otherwise, you can call the Front Desk during our regular business hours, (M-F 9:00-5:00).

Not online, unless you have already had an appointment with that particular counselor. If you are not satisfied with the choices offered by the system, you may call or visit the Front Desk at (510) 642-1716 ext. 6 (M-F 9:00-5:00) to ask about other appointment options.

Each of our counselors specializes in particular career fields and majors, and the system is designed to match you with the most appropriate counselor based on the Appointment Reason and Career Field you select as well as your official major as recorded in Bear Facts.

Because of heavy demand, you are allowed to have only one future appointment at a time.

Because assessment tests either require you to take the assessment beforehand (in the case of the Strong Interest Inventory) or require prior preparation on the part of the counselor (SkillScan or Career Values), you cannot schedule these appointments online.

For the Strong Interest Inventory:

1. Schedule a Mini-Appointment to discuss your interest in the assessment and receive the required login information.
2. At the time you receive the necessary login code from the Front Desk, they will also schedule you for an Assessment Interpretation appointment typically 2-3 weeks hence.

For SkillScan or Career Values:

1. Schedule a 45-Minute Appointment, and select Career Exploration as your Appointment Reason. When you meet with your counselor, you can discuss with her/him which instrument would be most useful, and he/she can schedule the assessment appointment at that time.

Please log back in and click on "Upcoming Scheduled Appointments" to see if your appointment request was completed. If not, go to "Make an Appointment" and try again without pausing to avoid timing-out.

Others may have been viewing the same appointment slot, and scheduled it before you clicked the "Make Appointment" button. Please try again.

Try another computer on campus or in your dorm. If you still experience difficulties, you can make an appointment by calling or visiting the Front Desk at (510) 642-1716 ext. 6 (M-F 9:00-5:00).